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Automatic call distributor
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61	Cabinet for Health and Family Services (CHFS) Office of Administrative & Technology Services (OATS) Standards Category: 7000 Access Domain Add to Reading List Source URL: www.chfs.ky.gov Language: English - Date: 2014-10-08 19:36:42 Technology Electronics Automatic call distributor Automated attendant Voice over IP Call centre ACD Systems Computer telephony integration Telephony Electronic engineering
62	Cabinet for Health and Family Services (CHFS) Office of Administrative & Technology Services (OATS) Standards Category: 7000 Access Domain[removed]Computer and Telephone Integration (CTI) Systems Add to Reading List Source URL: www.chfs.ky.gov Language: English - Date: 2014-10-08 19:06:13 Automatic call distributor Telephony Telephone exchange Electronics CT Connect UniversalCTI Computer telephony integration Electronic engineering Call centre
63	Halifax Regional Municipality 311 Implementation Notice May 3, 2012 Issued by: Halifax Regional Municipality Add to Reading List Source URL: www.cnac.ca Language: English - Date: 2012-05-04 11:47:00 Call centre Halifax Regional Municipality 9-1-1 000 Emergency Toll-free telephone number Automatic call distributor Call sign Telephony Computer telephony integration Electronic engineering
64	Automatic Call Distribution (ACD) Login Procedure Action Response 1. Ensure that the telephone set is in Add to Reading List Source URL: www.isdtraining.alabama.gov Language: English - Date: 2007-08-21 14:55:02 Automatic call distributor The Queue Auto dialer Electronics Virtual queue Computer telephony integration Telephone exchanges Dial tone
65	Microsoft Word - Document1 Add to Reading List Source URL: dii.vermont.gov Language: English - Date: 2014-04-07 14:34:21 Email Internet Computer-mediated communication Social engineering Phishing LANDesk Internet fraud Malware Automatic call distributor Spamming Cybercrime Confidence tricks
66	Cabinet for Health and Family Services (CHFS) Office of Administrative & Technology Services (OATS) Standards Category: 7000 Access Domain Add to Reading List Source URL: chfs.ky.gov Language: English - Date: 2014-09-06 04:01:19 Technology Electronics Automatic call distributor Automated attendant Voice over IP Call centre ACD Systems Computer telephony integration Telephony Electronic engineering
67	Cabinet for Health and Family Services (CHFS) Office of Administrative & Technology Services (OATS) Standards Category: 7000 Access Domain[removed]Computer and Telephone Integration (CTI) Systems Add to Reading List Source URL: chfs.ky.gov Language: English - Date: 2014-09-06 02:48:47 Automatic call distributor Telephony Telephone exchange Electronics CT Connect UniversalCTI Computer telephony integration Electronic engineering Call centre
68	ACCESS UNIFIED NETWORKS HELPS ACCELERATE THE REBIRTH OF THE AUTOMOTIVE INDUSTRY Automotive Dealers Creating Competitive Advantages with New Technology Add to Reading List Source URL: www.accessunified.net Language: English - Date: 2014-03-26 15:43:50 Electronics Teleconferencing Unified communications Videotelephony Voice-mail Automatic call distributor Selling Telephony Electronic engineering Computer telephony integration
69	Technological Considerations Overview Technologies supporting quitlines are constantly evolving. They Add to Reading List Source URL: www.cdc.gov Language: English - Date: 2013-09-26 20:05:16 Telephone exchanges Videotelephony Business telephone system Call centre Quitline Enhanced 9-1-1 Automatic call distributor Toll-free telephone number Integrated Services Digital Network Telephony Electronic engineering Computer telephony integration
70	EENA Operations Document 112 PSAPs Technology Title: Version: Add to Reading List Source URL: www.eena.org Language: English - Date: 2014-06-19 10:32:11 Enhanced 9-1-1 Interactive voice response Public-safety answering point Automatic call distributor Call centre Computer-aided dispatch Skills-based routing Business telephone system 112 Telephony Electronic engineering Computer telephony integration

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